IoT-CRM is a customer and smart device management platform designed for enterprises operating Internet of Things systems. The application helps connect device data, customers, contracts, and technical support within a unified system.

The platform supports customer management, service contract management, support requests, device status tracking, and real-time data monitoring. Businesses can manage multiple member units on the same system with completely separate interfaces and data.

Outstanding features:

• Customer management and customer care processes

• Real-time device monitoring and operational data tracking

• Contract, warranty, and service quality commitment management

• An alert system and activity history recording

• Detailed user permission rights based on roles

• Support for international multilingual capabilities and customizable interfaces according to corporate branding

• Integration of artificial intelligence assistants to support operations and customer care

IoT-CRM is suitable for manufacturers of smart devices, system deployment units for monitoring systems, software service providers, and organizations operating smart factory or building systems.

The platform is built with high scalability, supports individual deployment for each enterprise, and ensures data safety during operation.