With Support, people send money directly to the makers of products they like.
1. The supporter pays
- On a product page or a maker's profile, you choose an item (for example a coffee or a tea), the quantity, and optionally a message. You choose whether the message is public or only visible to the maker.
- Payments are processed through SePay, by bank transfer or NAPAS.
- Pay directly from a banking app or e-wallet and keep the transfer description the system generates exactly as it is, so the transaction is recorded automatically. If you pay after the deadline but keep the description, the transaction is still recorded automatically. If you pay through an intermediary crypto wallet (such as Bybit or Binance Pay) or change the transfer description, we will reconcile and confirm it manually.
- Transactions are processed directly by SePay, and Unikorn does not store the details of the bank account you pay from.
2. The money goes into the maker's Unikorn wallet
- Once the payment is confirmed, Unikorn deducts a service fee and adds the rest to the maker's Unikorn wallet.
- The maker sees their balance and support history in the dashboard.
3. The maker withdraws to their bank
- The maker enters the bank name, account number and account holder name, then creates a withdrawal request once the balance reaches the minimum.
- The amount in the request is held in the wallet until the request is processed. The maker can create the next request after the previous one has been approved or rejected.
- We review the request and transfer the money to the bank account the maker entered. If the request is not approved, the held amount returns to the wallet.
- The maker is responsible for the accuracy of the bank details they enter.
4. Holding the balance
Unikorn may hold a maker's balance and pause approval of their withdrawal requests when it finds signs of fraud, violations of the Terms of Service or the Community Guidelines, or when a competent authority requires it. During that time the balance is kept as it is and can be withdrawn once the hold ends. If you want us to review the decision, email [email protected].
5. No refunds
Support that has been confirmed as paid is not refunded. Check the item, quantity and amount carefully before you pay. If you want us to check a transaction, email [email protected] with the transaction ID.
6. Contact
Send any questions about payments and withdrawals to [email protected], with the transaction ID if you have one.