If you are selling through Facebook, Instagram, or Zalo, you are probably familiar with this scenario: customer messages scattered across multiple tabs, employees must check each tab, repetitive questions that still need to be answered manually.

DataZen AI aggregates all conversations from various channels into a single workspace. The bot automatically answers frequently asked questions based on the knowledge base you have configured — FAQs, price lists, return policies, product information. No need for programming, no need to write complex rules.

Main features:

• Knowledge Base RAG: The bot answers from real documents — upload FAQs, PDFs, and policies, and the bot can use them immediately

• Conv RAG: The bot learns from how employees have answered in the past, gradually improving the quality of responses over time

• Human takeover: When a customer asks something complex or needs to finalize an order, an employee can take over right within the same interface — no loss of context

• Multi-channel: Facebook Messenger, Instagram DM, Zalo OA — connect and manage from one place

• Dashboard & audit: Track the number of bot interactions, questions lacking data, and employee transfer rates

Suitable for online shops, social commerce teams, businesses with multiple messaging channels, or customer support teams handling hundreds of messages each day.

DataZen AI is built for the Vietnamese market — supporting native Zalo OA, understanding Vietnamese context, and complying with personal data protection regulations according to PDPL 2026.