- Product Introduction
VitaPBX is a Smart Cloud PBX SaaS platform and multi-channel customer care for Vietnamese businesses, supporting direct calls directly on the web browser and computer without the need to invest in bulky hardware desk phones.
- Problem Solved
Previously, to deploy a business PBX, small and medium-sized companies (SMBs) had to spend tens of millions of dong to purchase cumbersome IP desk phones, run complicated network cables, and depend on technical personnel. When employees worked remotely or were out, the company's hotline was nearly interrupted. VitaPBX completely resolves this issue: transforming every employee's laptop and smartphone into a professional extension in just 5 minutes of configuration, while automatically storing and syncing call data.
- Outstanding Features
- Direct calls on Web (WebRTC) & Desktop App (VitaSIP): No need for bulky SIP desk phones; employees just plug in their headsets to make calls in/out with crystal clear HD sound quality.
- Customer identification popup (Mini-CRM): Automatically displays customer name, order history, and previous notes as soon as the phone rings, allowing employees to personalize the call.
- Intelligent call distribution & IVR: Automatically routes calls by department, rotates for on-duty staff, or forwards to mobile numbers outside of working hours.
- Recording & Real-time Monitoring: Administrators can monitor call queues, listen live, replay recorded files, and analyze telesales performance by day/month.
- Who Should Use VitaPBX?
- Telesales & Customer Service Teams: Need to quickly dial, transfer calls, and take notes without distractions.
- Small & Medium Enterprises (SMB, Startups with 2 - 50 employees): Want a professional hotline number (1900/1800/Fixe number) at optimized costs without maintenance fees for hardware infrastructure.
- Chains of stores, clinics, service companies: Need to monitor advisory quality through recordings and customer interaction history.
- Getting Started
- Supported Platforms: Web App (Chrome, Edge, Safari), Windows/macOS (VitaSIP Desktop App), iOS/Android.
- Visit https://vitapbx.com and click Try Free.
- Create an account in 60 seconds and instantly receive PBX extension information.
- Open the phone portal at
myapps.vitapbx.com (or download the desktop app), plug in your headset, and make your first call!
- Outstanding Differentiators
- Zero-cost Instant Deployment: 100% free setup, ready-to-use trial packages at no cost.
- Sleek Interface: Optimized specifically for daily conversation operations, instant startup, and consumes very little RAM/CPU compared to traditional bulky software.
- Real Implementation Results (Case Study)
- Retail & Services Business (Team of 15 employees): Saved over 35 million dong in initial investment costs by completely eliminating the need to buy IP desk phones and run network cables; entire telesales team switched to making direct calls on laptops in just 10 minutes of setup.
- Business & Customer Service Teams Working Flexibly (WFH): Reduced 100% of missed calls outside of working hours thanks to the automatic call forwarding mechanism; customer request processing time increased by 40% due to automatically displaying purchase history as soon as the phone rings.
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