CCycle – Automate your customer journey

CCycle helps businesses automate customer consultations, order confirmations, and scheduling across all chat channels using AI. Customers from everywhere are gathered in one place for centralized management, and the care and marketing processes are automated.

1. AI Agent – virtual assistant available 24/7

• Create an AI assistant in your own style, or use an available template by industry.
• Train with your business data: text, FAQs, files (PDF, Word, Excel, CSV), website/sitemap, external APIs. The AI responds based on these documents.
• Automatically collect customer information (name, phone number, address…) and send leads to your system via webhook, or direct them to an internal chat group.
• Transfer to a human agent when a customer wants to speak to a real person.
• Suggested questions to help customers click options instead of typing.
• Delayed responses to mimic natural replies from a real person.
• Reminder messages when customers do not respond.
• Operating schedule: for example, AI is available at night while human agents respond during business hours.
• Test chat with the AI to check before going live on actual channels.

2. Multi-channel inbox

• Connect Zalo OA, personal Zalo, Facebook Messenger, Telegram, and Web Chat.
• Consolidated inbox: all conversations displayed on one screen.
• Embed AI chat frame onto your website, with customizable colors, positions, and allowed domains.
• Manage Fanpage: AI writes posts, schedules posts, automatically replies to comments, and messages commenters privately.
• Push notifications as soon as there is a new message.

3. Sell directly in the chat frame

The order frame is available on all chat channels, so staff can create and manage orders without leaving the chat.

• View customer information right next to the chat: profiles, tags, notes, AI summaries, customer value, and order history.

• Create orders quickly:

  • Search for products, select variants, quantity, and warehouse for shipment.
  • Select delivery options: home delivery, pickup at store, dine-in, or takeout.
  • Find delivery addresses using map suggestions; shipping fees calculated automatically.

• Promotions and payments:

  • Apply discount codes (system automatically checks conditions), percentage or fixed discounts, member tier offers, taxes.
  • Pay by cash, bank transfer, or credit card; supports partial payments and tracking accounts receivable.
• Send order confirmation to customers with just one click: order summary pre-filled in the chat box.
• Track order status: awaiting confirmation, preparing, finding a driver, in transit, completed, canceled.

AI automatically closes orders and schedules appointments

• AI auto-orders: AI finds products, checks discount codes, and creates orders on behalf of customers directly in the chat. The system has safety barriers:

  • AI can only create an order if the customer's phone number is provided.
  • Orders exceeding the maximum value are sent to staff.
  • Limits on the number of products per order.
  • Orders are always in a pending state for staff confirmation.
• AI schedules service appointments (spa, salon, clinic…): AI checks opening hours, available time slots, and capacity before scheduling. Appointments are added to the store's calendar.
• AI queries order status: customers ask by phone number or order code, and AI replies with the order status.

4. Customer management (CRM)

• Unified customer profiles: customers from all channels are aggregated and automatically identified. Duplicate profiles can be merged.
• View in table or Kanban format (drag and drop to classify), import/export Excel.