Ecbot is an open-source AI Agent platform that helps businesses build agents capable of understanding requests, retrieving information, and using tools to handle tasks right within conversations on Messenger, Zalo, Telegram, and many other channels. Instead of pre-building each conversational branch, you provide the agent with knowledge, rules, and appropriate third-party tools. From consulting on medical information, calculating construction materials to creating preview images for printed products, the agent can flexibly handle various operations without needing to define every situation in advance.

Ecbot's Mission
Traditional chatbots and automation tools still have their limitations:

• Script-based chatbots: They take time to build and maintain. When customers ask off-script, chatbots can easily get confused or fail to continue handling the conversation.
• Automation tools like n8n, ManyChat: Flexible but flows can become complex when needing to handle many situations and different conditions.
• Knowledge base-based chatbots: They can answer questions based on provided data, but may not be able to perform tasks such as order lookup or creating new orders.

Ecbot approaches differently:

• No need to pre-define each conversational branch.
• Provide the agent with knowledge, tools, and rules to handle various requests.
• Allow the agent to choose the way to respond and use tools appropriately for each situation.
• Transfer conversations to staff when necessary.

Instead of building a flow for every situation, you set up how the agent operates and what the agent is allowed to do.

Why Choose Ecbot
1. Customer profile linking:
Profiles are synced across platforms, ensuring consistency when customers message from different locations.

2. Autonomous yet scalable:
Ecbot's agents are built as harnessed - the latest technique for agents to help them act autonomously with available tools. You can connect Ecbot to your REST APIs, any MCP server, or tools available on the Composio Marketplace. AI Agents can look up products, create orders, and schedule appointments right within the conversation. Ecbot also records each tool call so you can easily track what the AI has done.

3. Playbook to ensure AI works according to process
Skills in Markdown format guide the AI in handling each situation. For example: "Handle refund requests: apologize to the customer, ask for the order number, and check the order information." The AI only loads the detailed content of each skill when needed, instead of including all instructions in the prompt right from the start. This way, the prompt is more compact and answers are more process-oriented.

4. Staff always maintains control
Ecbot will transfer the conversation to staff when a customer requests direct support, when the AI's reliability is below the established threshold, a safety rule blocking messages, or when a customer is tagged as needing prioritization, such as "Angry." Staff can continue responding to the customer right in the same chat inbox.

5. Knowledge management directly on the existing database
You can upload documents and add content pages to provide knowledge to the AI. Helps the Agent stay aligned with existing information.

6. Security mechanism
Ecbot complies with SOC 2, HIPAA, and GDPR, ensuring that agents never see your passwords or information. The guardrail mechanism also prevents information leaks and prompt injections.

7. UX Focus
Ecbot aims to deliver a simple yet powerful product. Helping users create agents in just a few small steps while still providing the highest efficacy - Ecbot: AI agent that auto-closes orders, set up in 6 steps | Ecbot

Cost
Ecbot is open source under the AGPL-3.0 license at github.com/blackmouse572/ecbot. The self-hosted version includes all features of the cloud version. You prepare your own AI provider API key and, for Facebook and Zalo, your own approved platform application.

Ecbot Cloud operates the server, AI model, and approved Facebook and Zalo applications for you. Ecbot Cloud is currently in beta, starting with shops in Vietnam.