What is Quán Ơi

Quán Ơi is a web-based sales (POS) and operations management software specifically designed for coffee shops, tea shops, restaurants, and bakeries in Vietnam. Cashiers, kitchen staff, receptionists, accountants, and shop owners all share one system, each with a screen tailored to their role.

The Problems Quán Ơi Solves

Many establishments still take orders on paper, verbally instruct the kitchen, and tally accounts using Excel. The familiar consequences include missing dishes in the kitchen, customers waiting too long without anyone knowing, discrepancies between cash and bank transfers at the end of the shift, and shop owners unclear on which items are profitable or not. Quán Ơi consolidates orders from counters, QR codes at tables, kiosks, and delivery apps into one kitchen display and one cash register. Once customers complete their bank transfer, the payment marks the order as received automatically.

Main Features

• Table service, takeout, delivery; table transfers, table merging, bill splitting, and deposit acceptance for reservations. Even with unstable internet, orders can still be taken and will sync automatically once the connection is restored.
• Customers can scan QR codes at their tables to order themselves or use a kiosk; the kitchen screen can view orders by priority, dish, or table, and track wait times for each order.
• VietQR bank transfers are self-verified, electronic invoices (integrated with MISA), member points, prepaid wallets, and gift cards.
• The inventory automatically adjusts based on dish quantities, manages batches and expiration dates, and suggests reordering from suppliers; includes shift management, timekeeping, payroll, commissions, and tip distributions.
• Profit and loss reports by branch, menu analysis, pricing based on time slots and sales channels; a monitoring center that creates a 3D model of the establishment from real data for the owner to get a comprehensive view of operations.

Who Is It For

Shop owners and managers of coffee shops, tea shops, restaurants, noodle shops, and bakeries, from single point-of-sale establishments to chains with multiple branches, who want to replace notebooks and Excel files with clear financial data for accounting purposes.

How to Get Started

Register at quanoi.com and try out all features for 14 days without needing a bank card. Quán Ơi runs on computer, tablet, and mobile browsers; there is also an Android POS app available on Google Play and Zalo Mini App for customers to check points, membership levels, and vouchers. Menus, ingredients, customers, and staff can be entered using Excel files. A video guide repository at quanoi.com/help walks through each operation. Paid plans start from 189,000 VND/month with no setup fee.

Distinctive Features

Quán Ơi operates according to the way Vietnamese establishments function: receipts from the cash register include tax authority codes, accounts receivable for both customers and suppliers, and reconciled payment from delivery apps (GrabFood, ShopeeFood…), reminding customers to return via Zalo, with a fully Vietnamese interface. Bank-confirmed transfers are processed automatically rather than by viewing screenshots. Data for each establishment is separate and backed up daily. The product is developed by a team of Vietnamese at Bizino Joint Stock Company.