1. What is the product? (Product positioning)

ZChat (zachat.vn) is a software platform for managing multiple Zalo accounts & a multi-platform Social CRM (Web App, Desktop, Mobile), helping shop owners and sales teams operate, manage customer care, and send messages simultaneously on 3 to 30 Zalo accounts on a single screen interface.

2. Problems Solved

When selling and providing customer service on Zalo at medium to large scales, individuals and businesses often face severe challenges:

• Device fragmentation & missed messages: Shop owners need to use between 3 to 5 bulky phones or continuously log in and out on computers, leading to missed messages from potential customers and delayed responses.
• Risk of losing customer data & security leaks: When giving Zalo accounts to chat staff, shop owners must provide passwords and OTP codes. When employees leave, the risk of losing control over the account or losing all customer contacts is very high. Two employees may also easily respond to the same customer.
• Account locking risk due to spam: The software for sending bulk messages on the market often sends messages too quickly, causing Zalo accounts to be flagged for policy violations and permanently locked.
• Missing customers outside of working hours: Messages received at night or on holidays are not responded to in time, leading to a high drop-off rate.

3. Key Features

• Centralized multi-account management (Unified Inbox): Connect from 3 to 30 Zalo accounts simultaneously with a single QR code scan. Switch between chat boxes instantly without logging out.
• Smart broadcast messaging (Smart Broadcast & Anti-Ban Engine): Send notifications and manage old customer files with separate queuing mechanisms for each account, customizing safe intervals from 5 – 300 seconds along with random delays to simulate real users, minimizing account locking risks.
• Team inbox & Role-based access without password exposure (Team Inbox): Clearly defined roles (Owner, Manager, Staff). Employees are assigned to care for specific customers and accounts completely without knowing Zalo passwords or receiving OTP codes. Instantly revoke access when employees leave.
• Tagged mini CRM & Quick reply hotkeys (Quick Reply): Label customers by status color (VIP, Waiting for order confirmation, Paid...), save internal notes for the whole team to monitor. The system allows for quick pre-written replies (/stk, /diachi, /banggia) to respond to customers in just 0.5 seconds.
• AI assistant for automated responses based on shop knowledge: Pre-load the shop's FAQ to allow AI to automatically advise customers 24/7. When encountering questions outside its knowledge base, the intelligent AI will inform customers to wait and transfer the conversation to staff for resolution instead of guessing.

4. Who should use ZChat?

ZChat is specifically designed for:

• Online shop owners & Multi-channel retailers: Those who own between 2 to 10+ personal Zalo accounts to manage product categories, run marketing campaigns, or provide customer follow-up care.
• Professional consultants & Telesales teams: Entities in real estate, spas - beauty salons, finance, insurance, tourism, education... need many staff members to manage Zalo call centers but require control over conversation quality and data security.
• Small and medium enterprises (SMEs): Want to standardize customer care processes through Zalo, store chat history data centrally, and evaluate the online chat performance of each employee.

5. How to get started & Supported platforms

• Supported platforms:

  • Web App: Use directly on computer and mobile browsers at