Sellora is a messaging sales platform for online shops and service establishments in Vietnam: it aggregates messages from multiple channels into one inbox, with AI responding to customers based on the shop's data and processing orders directly within the conversation.

Problem Solved
Shops selling via chat often have to run multiple apps simultaneously; customers ask about size, price, availability… repeatedly, and slow responses lead customers to shop elsewhere. During late hours or busy times, messages can easily be overlooked. Sellora helps shops respond promptly and accurately without needing additional staff to monitor.

Main Features

• Multi-channel Inbox: Facebook Messenger, Instagram, personal Zalo, Telegram, and website chat all consolidated into one list, with status updates and assigned staff for each conversation.
• AI responds based on the shop's data: AI retrieves product information, stock levels, pricing, and policies of the shop and formulates responses. If there is missing data, the AI hands it over to staff instead of making assumptions.
• 3 modes: AI automatic, AI suggestion (staff review before sending), or Manual. Staff can take over conversations at any time.
• Draft Orders from chats: products, variants, phone numbers, addresses provided by customers are gathered into draft orders for staff review and confirmation.
• Appointment scheduling and prepaid packages for spas, salons, gyms: AI provides real-time availability and responds to customers on how many sessions remain.

Who Should Use It
Fashion, cosmetics, and household goods shops selling through Facebook, Instagram, Zalo; spas, salons, studios, classes that take bookings via messaging; shops with multiple staff needing to distribute conversations to individual team members.

How to Get Started
Sellora runs on a browser (on computers and mobile phones), no installation required. Register at sellora.vn, create a store, connect channels, and import products. Try for 14 days with 1,000 AI credits, no card needed. Paid plans start from 299,000 VND/month.

Key Difference
Unlike keyword-based scripted chatbots, Sellora's AI understands natural language questions and responds based on the true inventory and pricing of the shop. All important actions such as creating orders and managing appointments are staff-approved, allowing shops to confidently rely on AI support from the outset.