Swich.one is an AI-powered conversation management and customer care platform that helps businesses and individual entrepreneurs consolidate messages from social media channels into a common inbox while automatically responding to customers 24/7.

When selling across multiple channels, businesses often have to constantly switch applications, answer repetitive questions, and may easily miss potential customers. Swich.one helps centralize conversations in one place, reduce manual tasks, and provide timely customer support, even outside of working hours.

Main features:

• Unified inbox: receive and manage conversations from Facebook Messenger, Instagram, Zalo, WhatsApp, Website, API,... in one interface.
• AI assistant: automatically respond based on information about products, services, and content provided by the business.
• Transaction tracking, income and expenses when connecting the payment receiving account to Swich.
• Control room lists, bookings, deposits, QR payments - a complete operational flow for homestays using Swich.
• Monitor overall reports on work performance, order closing rates, response speed for the entire team.
• Customer care collaboration: helps the team handle conversations together and receive requests that need staff assistance.
• Store history, tag conversations: helps staff grasp the context to continue advising and taking care of customers.

Swich.one is suitable for online stores, small businesses, hotels, homestays, and service units that frequently consult customers via social media.

To get started, users access swich.one using a browser on a computer or phone, register for an account, connect messaging channels, and set up information for the AI assistant. No software installation is required.

The unique feature of Swich.one is the combination of a multi-channel inbox with AI and staff support in a unified process. Businesses can automate responses to customer inquiries while still maintaining direct care when customers need specific advice.