CareVo is a desktop software for managing multi-channel communication and operations, helping to centralize Zalo, Facebook, and Telegram accounts in one workspace. The product connects conversations, customer data, and workflow processes, allowing users to avoid switching back and forth between multiple applications.

CareVo addresses the issue of scattered messages, making it difficult to track the history of customer care and easy to overlook clients when managing multiple accounts. The software assists individuals and operational teams in monitoring connection statuses, categorizing information, coordinating processing, and automating repetitive tasks on a unified interface.

Key features include managing multiple accounts and multi-channel conversations; CRM for storing, searching, and classifying customers; creating care campaigns; building automated workflows with an intuitive interface; managing tasks, granting employee permissions, and tracking activity from the administrative area. The current Free package has no time limits, and each license is activated on one machine at a time.

CareVo is suitable for online sellers, customer care teams, service providers, agencies, and small businesses operating multiple social media accounts. The product is particularly useful when the number of conversations increases and manual management through multiple separate windows begins to become time-consuming.

CareVo is developed for Windows, macOS, and Linux; the account and license management area operates on the web. To get started, visit https://carevo.io.vn, register an account, verify your email, receive a license, download the appropriate setup, and then log in to the software. After that, connect the accounts you need to manage and select modules suitable for your current processes. Available versions for each operating system are displayed on the download page.

The distinguishing feature of CareVo is the combination of multi-channel conversations, CRM, campaigns, workflows, and internal tasks within a single desktop application. Critical operational data is stored on the user's controlled device, while the Portal focuses on accounts, licenses, and device status. Therefore, CareVo not only focuses on messages but also helps bring each conversation into a trackable care and operational process.

CareVo is standalone software and is not an official product of Zalo, Meta, or Telegram.